We are proud of being a past winner of the prestigious Venice Area Chamber of Commerce “Business of the Year” award and consistently being voted “Best of the Best” by readers of the Venice Gondolier Sun. Over the years our dedicated staff has provided two past Venice Area Chamber Presidents, a Venice City Councilman, a Past President of Venice Area Beautification Inc., numerous board members for organizations like Habitat For Humanity and the All Faiths Food Bank to name just a few. We take our motto very seriously, “Committed To Our Community”.
Our Commitment to you includes…
Professional expertise you can count on to create an insurance program designed to meet your particular needs and explained in layman’s terms to ensure complete understanding and approval.
Trustworthiness, meaning you can rest assured every decision is made considering what is best for you.
Personal attention is what you deserve and will receive from your agent and our friendly staff. We value your trust and patronage.
Fast, convenient service is our goal from quoting to servicing your existing policies and solving your problem or need as quickly and efficiently as possible.
Claims assistance begins with our “In House” claims assistance person who will help guide you to the proper claims reporting procedure for your particular company, and help follow up should the need arise.
We strive to serve you with…
Integrity always being honest and fair in our business relationships.
Respect always being friendly, courteous, and respectful of your wants and needs.
Teamwork means everyone in our agency works for you. There is always an agent or customer service representative available to assist you regardless of who is assigned to your account. We are loyal to each other and support each other’s efforts to best represent the agency to our loyal clients.
A Good Agent May Be Worth More Than The Premium
We live in a consuming culture. We make purchases, use those products or services, and then we decide if we’re going to buy more of the same or try something new. We all do it with cars, groceries, hairstylists, and so on. Insurance really should be different. Despite what some online companies want you to believe, purchasing and using insurance coverage is a complicated transaction. Our role as your insurance agent is to solve problems and make the insurance experience simpler. We are trained on what each coverage is and why you do or do not need it. Not every ones needs are the same. We are here to protect you from eliminating a coverage that could cost you thousands of dollars because you didn’t realize why it was important in your particular situation. And yes, we will advise you if you are purchasing an excessive amount of a particular coverage so you are not paying for something unlikely to benefit you.
We believe by serving you in this manner you will put us on your “List”. That is the list made up of those places you shop for goods and services because you know what to expect from them, and they meet or exceed your needs. It’s that restaurant or store you will go to even if your neighbor lets you know it is slightly cheaper somewhere else. Price is always important, but not always the most critical issue; truly benefiting from a trusted realtionship more often is. Our goal at the Roberts Insurance Group is to earn our place on your most trusted list.